BizMobile Go! Installation Process




Click here to find out more about MDM (Mobile Device Management) systems.
Click here to find out what MDM (Mobile Device Management) can and cannot do.

Draw your grand design.


First, define 1) What you want to accomplish (grand design). That will clarify details you need to consider, i.e. 2) What devices to use, 3) What applications to use, and 4) What type of security policy to implement.


1) Grand Design

Take an example of an enterprise that wishes to reduce overtime by allowing employees visiting clients directly from/to home without compromising productivity. The enterprise realized that they need to provide access to email system, schedules, contacts, attendance records, business documents, and business reports remotely.


2) What devices to use

The enterprises decided to deploy iPhones from the same mobile carrier as iPhone has the most reliable security. Cost analysis on Android systems was done, but Android 5.1 has not yet provided robust security functions.


3) What applications to use

The enterprise deployed pre-installed applications on the iPhone for its email system, schedules, and contacts. Suitable applications for attendance records and business documents were found on the App Store. There was no suitable application for its business reports, so the enterprise asked a company to develop such application


4) What type of security policy to implement

The biggest security concerns were theft and loss, so the enterprise made a slightly complicated passcode compulsory, and set the devices to wipe their memory in the event of 5 failed passcode attempts in a row. With low IT literacy within the enterprise, the enterprise set restrictions and block access to unnecessary functions. That prevents enquiries from those touching something and causing an unexpected screen to appear.


Setup tasks


Once the prerequisites have been defined, the enterprise need to move on to the setup tasks. The table below shows part of the BizMobile Implementation Review support service (paid service) document and defines tasks for MDM usage. Please refer to the process even when your business is individually reviewing BizMobile Go! features.

Type Applicable to No. To do Remarks BizMobile Go!
Prerequisites Monitor mode (0) Disabled Disable web filtering
Disallow changing of accounts using manual configuration
Setup Mac etc. (1) Configuration profile Page 1 of Excel sheet
(2) In-house application
Apple website (3) Administrator Apple ID, password To register MDM certificate
(4) Device Apple ID, password To download applications from the App Store for each device
Others (5) Check number, name, and contents of template At briefing, demonstrate actual registration process of one as an example
Preparation for initialization Administrator PC (Safari, Chrome etc.) (6) Register MDM certificate
(7) Register template
(8) Register configuration profile
(9) Register applications (in-house/App Store)
(10) Register device
Initialization Device (11) Activation For existing devices, delete the existing MDM
(12) Manual settings Page 2-3 of Excel sheet
(13) Check in
(14) Configuration for each application TeamSpirit, SYNCEL etc.

Request for trial


After completing the setup tasks, the next step is to request for a trial. After receiving your application form, registration will be complete in 1-3 business days, and you will be able to download the manual. Follow the manual, complete steps (6) - (14), and review the functionalities. Most companies test 5-10 devices. They review the devices by OS, OS version, and access network type (such as LTE or Wi-Fi), depending on their intended use.

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Click here to find out more about BizMobile Go! specifications (sorted by specification, purpose, and OS)
Click here for enquires regarding BizMobile Go!


Implementation/operation review


 After the functionality review is complete, the next step is the implementation/operation review to evaluate how to reduce labor and costs for implementation of the system. In case of large deployment of iPhones, the Apple Deployment Programs (ADP) provided by Apple should be considered. The Volume Purchase Program (VPP) and the Device Enrollment Program (DEP) will simplify the deployment. One note: Check if the carrier or agent supports the DEP.


 You also need to consider operational issues. Devices with 3G/4G connectivity maintains network connection and information other than secure (encrypted) information can be obtained even during night when the device is in sleep mode. However, settings, applications, and books will be distributed once an employee unlocks the lock screen in the morning. According to statistics, devices such as iPhones access the network mainly during morning hours when users unlock the screen. Especially, Wi-Fi devices are unlocked when office hours commence, so they typically access the system during the first 30 minutes after office hours commence.


 Hence, you cannot configure or install applications for smartphones and tablets overnight. For deploying a large number of devices, it is necessary to choose an MDM that has no problems during operation. BizMobile Go! is able to distribute even a large number of applications without a hitch.


 To perform implementation/operation reviews to evaluate the most suitable policy for your business, smaller scale deployment i.e. for only IT department or other specific departments is recommended to elucidate operational issues. Such a review is only necessary for large-scale implementation, but if you are considering implementing 100-1000 devices and that wish to conduct a review, we will introduce you to the most suitable partner (including private partners) for your case. In addition, you may also use the BizMobile Implementation/Operation Review support service (paid service) as necessary.


Click here to find out more about silent installation
Click here to find out more about the VPP
Click here to find out more about the DEP


Large-scale implementation


 Enterprise planning for more than 10,000 devices will require additional steps at the beginning of implementation. In order to isolate problems, the devices will be deployed in batches over a few days. We have a list of partners (including private partners) capable of handling such cases. In addition, you may also use the BizMobile Implementation/Operation Review support service (paid service). We are ready to support your business in various ways, including monitoring the implementation status, and providing immediate response to problems, so please feel free to consult us.


Paid support services

1.
Support during implementation
1)
For Apple OS
Support for registering Apple Push Notification Service
Support for registering iOS Developer Enterprise Program
Support for registering Apple Volume Purchase Program (VPP)
Support for registering Apple Device Enrollment Program (DEP)
Support for registering Apple ID
2)
For Android OS
Support for registering Google accounts (Google Apps)
Support for implementation of Android for Work
Support for implementation of Device Owner Mode
Creation of parent and child devices for Device Owner Mode
3)
For Windows 10
Support for registering Microsoft accounts
Support for bulk provisioning registration
4)
OS-independent support tasks
Support for creation of organizations and groups
Support for creation of CSV
Support for creation of templates
Support for creation of configuration profiles
Support for creation of configuration profile settings

2.
Operations support after implementation
1)
Device transfer service - For iOS
2)
Direct support
Examination and inspection of malfunctioning devices (will be escalated to OS vendor if necessary)
Standby support for large-scale implementation
3)
Support in case of theft or loss
Remote lock, wipe, selective wipe, check location information
4)
Support for renewal of expired certificates etc.
Support renewal of Apple Push Notification Service
Support renewal of iOS Developer Enterprise Program
5)
Operations consulting
Support for review of new OS, manufacturers, and devices
Support for VPP, DEP usage

3.
Customized service
Consultation for API usage
API gateway service
Management of project for API usage

Click here to find out more about the API functionalities of BizMobile Go! (sorted by functionality, purpose, and OS)

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